Refund policy

Feature Policy
Return Window
30 Days from delivery
Restocking Fee
$0 (No restocking fees)
Return Shipping
Customer Responsibility (for non-defective items)
Item Condition
New, uninstalled, original packaging
Refund Method
Original Payment Method

30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, uninstalled, unwired, and in its original condition

  • The item must be returned in its original packaging, including all components, accessories, and documentation

  • Proof of purchase is required

Items that have been installed, wired, modified, or used are not eligible for return.

RETURN PROCESS

To ensure your refund is processed correctly, please contact us at Info@orvonlighting.com to receive your Return Authorization (RA) number and the correct return warehouse address.

RETURN SHIPPING

Unless the return is due to a defect, damage during transit, or an incorrect item sent by us, customers are responsible for return shipping costs. There is no restocking fees.

For change-of-mind returns, customers are responsible for the actual cost of return shipping. You may purchase your own label via a carrier of your choice or request a pre-paid label from us, the cost of which will be deducted from your final refund

Original shipping charges are non-refundable unless required by law.

DAMAGES AND ISSUES

Please inspect your order immediately upon delivery.

If your item arrives:

  • damaged

  • defective

  • or incorrect

you must contact us within the timeframe specified in our Terms of Service and Refund Policy.
Damage reported after installation, use, or modification will not be considered shipping damage.

NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Custom, made-to-order, or personalized products (including custom finishes, sizes, or configurations)

  • Items that have been installed, wired, modified, or used

  • Gift cards

  • For items marked as 'Final Sale' or 'Clearance,' returns are not accepted. These items will be clearly identified on the product page before purchase

EXCHANGES

The fastest way to receive a replacement item is to return the original item (if eligible).
Once your return is approved, you may place a new order for the desired item, however exchanges is accepted. 

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be issued to the original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, contact us at Info@orvonlighting.com.